Terms and Conditions of Zuzubet Casino

These Terms and Conditions set out the agreement between you and Zuzubet Casino, operated by Zuzubet N.V. under licence 8048/JAZ2023-065 issued by Curaçao eGaming (Antillephone). We have written them in plain language, but they are a binding legal contract, so please read them before you register or place a wager with us.

Accepting Our Terms

By ticking the acceptance box during registration, opening our website with an active account, or placing a single bet, you confirm that you have read, understood and agreed to these Terms and Conditions in full. The agreement takes effect from that moment and stays in force for as long as your account remains open. If you do not accept any part of these terms, you must not register, deposit or play on our platform.

Partial acceptance is not possible. We cannot let you pick which clauses suit you. By continuing to use our services after we publish an update, you also accept the revised version, as explained in the final section of this page.

These terms govern your use of zuzubet-casino.com and all services connected to it, including our casino games and sportsbook.
Where a specific promotion has its own rules, those rules sit alongside these terms; if the two conflict on a bonus question, the promotion rules win on that question only.
Any clause a court finds unenforceable leaves the rest of the agreement intact.
These terms are written in English; translations are a courtesy and the English version prevails in a dispute.

Who Can Hold an Account

Eligibility and Verification

You may register only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. We do not accept players from the United States, the United Kingdom, the Netherlands, Spain, Belgium, Sweden, Italy, Germany (licensed states excluded), Iran or North Korea. One account per person, per household and per payment method is our standing rule.

Before your first withdrawal we verify your identity under our KYC obligations. You will need a government-issued ID, a proof of address dated within 3 months, and proof of ownership for your payment method. Verification can take up to 72 hours, and we may request further documents at any later stage if something looks inconsistent.

You must register with accurate personal details; false information is grounds for immediate closure and forfeiture of balances.
You are responsible for keeping your login credentials secret; activity under your account is presumed to be yours.
It is your responsibility to check whether online gambling is lawful where you physically are when you play.
We may run age and identity checks at any time, and we may suspend an account until checks finish.

Payments on Our Platform

Deposits, Withdrawals and Dormancy

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether or Litecoin. Withdrawals go to Bank Transfer, Skrill, MiFinity, Jeton, Bitcoin, Ethereum or Tether, and as a general rule we return funds by the method you used to deposit. E-wallet and crypto withdrawals are normally processed within 24 hours; bank transfers take 3 to 5 business days after approval. We charge no fees of our own, though your bank, wallet or network may.

Withdrawals are conditional on completed verification. Exact minimum deposit, minimum withdrawal and daily or monthly caps are published on our payments page, and the figures there form part of this agreement. An account left unused for 12 consecutive months is dormant; we may apply an administrative fee to dormant balances as stated in our fee schedule, and we will notify you beforehand.

Funds you deposit must come from a source lawfully under your own control.
We may split a large withdrawal into instalments where our limits or a payment provider's rules require it.
Winnings are payable only once all wagering tied to any active bonus is complete.
If a payment is reversed or disputed by your bank or wallet provider, we may suspend your account and offset the amount against your balance.

Bonus Rules You Accept

Every bonus we issue, including the welcome offer, reloads, cashback, free spins and tournament prizes, is subject to the specific rules published with that promotion and to the general rules below. The headline figures for each offer live on our promotions page; this section covers the terms that apply to all of them.

Bonuses are for entertainment, not for guaranteed profit, and we treat them as a one-per-player benefit tied to your real identity, not to your number of accounts.

Each bonus carries its own wagering requirement, validity window and maximum bet; the specific numbers are stated in the promotion's terms, and exceeding the maximum bet while a bonus is active can void the bonus and any winnings from it.
While a bonus is active, some games may contribute at a reduced rate or not at all; the contribution table in each promotion's terms is definitive.
Bonuses expire. Once the stated validity period ends, unused bonus funds and winnings derived from them are removed.
Placing minimal-risk or offsetting bets to farm wagering, or any pattern we reasonably judge to be bonus abuse, voids the bonus and may restrict your account.
We may decline, withdraw or reclaim a bonus where the promotion rules were breached, with written notice explaining why.

Conduct We Prohibit

We will act, up to and including permanent closure and forfeiture of balances, against any player who abuses our platform. Prohibited conduct includes fraud, collusion between accounts, use of bots or automated play tools, exploitation of software errors, and masking your true location with a VPN or proxy to appear in a permitted country.

Chargebacks and deposit reversals are treated as serious breaches. If you reverse a deposit after playing with those funds, we reserve the right to freeze your account, recover the amount from any balance or future deposits, and report the matter to our licence authority.

Registering multiple accounts to multiply bonuses or evade limits is multi-accounting and is prohibited.
Sharing an account, selling account access, or playing on behalf of another person is prohibited.
Deliberately triggering a malfunction, or continuing to play after an obvious game fault, requires you to report it; winnings from faults are void.
Criminal or offensive conduct toward our staff or other players ends your account immediately.

Limits and Self Exclusion

Your Right to Set Boundaries

You can set daily, weekly and monthly deposit limits, loss limits, wagering limits and session reminders from your account settings at any time, and we apply reductions immediately. Limit increases take effect after a cooling-off period so they cannot be used impulsively. If gambling stops being fun, tell us and we will close or restrict your account promptly.

We will also act on our own initiative. Where patterns in your play, deposits or behaviour suggest harm, we may contact you, suggest tools, or apply a temporary cool-off while we point you toward support. Australian players can reach Gambling Help Online on 1800 858 858, free and confidential, at any hour. We established Zuzubet Casino in 2023 with this duty built into how we operate, and it has not changed.

Self-exclusion, for a fixed term or permanently, blocks your account and stops all marketing to you for that period.
During self-exclusion we will not let you reopen the account or open a new one, and attempts to do so breach these terms.
Our support team, reachable 24/7 via live chat or [email protected], can help you set up any of these tools.

Closing Your Account and Complaints

Your Right to Walk Away

You can close your account at any time through account settings or by contacting support, with no fee and no explanation owed to us. Your closing balance, less any amounts tied to incomplete bonus wagering, is returned by your withdrawal method within our normal timeframes. Closure for responsible-gaming reasons is treated as a self-exclusion, not a simple exit, so reopening is not available on request.

If something goes wrong, raise it with our support team first; most matters are settled in the first exchange. Unresolved complaints go to our complaints procedure, and you will receive a written outcome. This agreement is governed by the laws of Curaçao, and disputes that survive our internal process may be escalated to the Curaçao eGaming authority at our licence, 8048/JAZ2023-065, or to a competent court there. We ask that you raise a claim within 6 months of the event concerned, as records and game logs may not be retained indefinitely.

How We Update These Terms

We may revise these Terms and Conditions at any time to reflect changes in law, our licence conditions, our games, our payment arrangements or how we run the platform. The current version is always the one published on this page, with the effective date shown at the top. Material changes that affect your rights or obligations are announced by email or in-site notice at least 7 days before they take effect, unless a shorter period is required by law.

Continuing to deposit or play after the effective date means you accept the revised terms. If you disagree with a change, you are free to close your account before that date, and we will return your balance under the terms as they stood when you first accepted the change notice.

Day-to-day changes to game catalogues, providers or promotional offers do not require advance notice.
We keep prior versions of these terms on file; ask support if you need a copy for a dispute.
Notices go to the email address on your account, so keeping it current is your responsibility.

Frequently asked questions

At what age can I register at Zuzubet Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction if one applies. We verify your date of birth against your government-issued ID before your first withdrawal.

Do I need to verify my identity before withdrawing?

Yes. Before your first withdrawal we ask for a government-issued ID, a proof of address dated within 3 months and proof of your payment method. Verification takes up to 72 hours in most cases.

Can I hold more than one account?

No. One account per person, per household and per payment method. Duplicate accounts are closed, and bonuses or winnings tied to them may be forfeited.

What happens if I break the bonus rules?

Depending on the breach, we can void the bonus and any winnings from it, remove the promotion from your account, or restrict play. Serious or repeated abuse can lead to permanent account closure.

How do I self-exclude from the platform?

Contact support by live chat or email and tell them the period you want, from a short cool-off to permanent exclusion. Your account is blocked, marketing stops, and we will not reopen it during the term.