AML and Verification at Zuzubet Casino
Verification protects your money and your account. On this page we explain exactly when we check your identity, which documents we need, how long each step takes and what happens if something does not add up.
Our Anti-Money Laundering Commitment
Zuzubet Casino is operated by Zuzubet N.V. under licence 8048/JAZ2023-065 issued by Curaçao eGaming (Antillephone). That licence binds us to the anti-money-laundering and counter-terrorism-financing rules of our licensing jurisdiction, and we treat those obligations as conditions of doing business, not paperwork.
We apply a risk-based approach to every account. A dedicated Money Laundering Reporting Officer leads our compliance function, supported by trained staff in payments and customer service. Where a transaction or a pattern of play raises a genuine concern, we are legally required to investigate it and, where the law demands it, report it to the relevant financial intelligence authority. We cannot tell you when a report has been made, and we will never ask you to help us avoid one.
When We Verify Your Identity
Three checkpoints
Verification happens at three points in your life with us. At registration we run automated checks on the details you provide, including date of birth, so that only players aged 18 or over can hold an account. Before your first withdrawal we complete full identity verification. After that, we re-check documents when they expire, when you register a new payment method, or when your deposits and withdrawals reach levels where our licence requires enhanced due diligence.
- Registration: automated age and identity screening on the details you sign up with.
- First withdrawal: full document verification before any funds leave your account.
- Thresholds and renewals: repeat checks when documents expire, new payment methods are added, or transaction volumes trigger enhanced due diligence.
Documents we accept
Every document must be valid, legible and in your registered name. We reject screenshots of photocopies, cropped images and files with hidden or edited areas.
| Check | Accepted documents | Requirement |
|---|---|---|
| Identity | Passport, national ID card or driver licence | Current, in colour, all four corners visible |
| Address | Utility bill, bank statement or tax notice | Dated within 3 months of submission |
| Payment method | Card photo, e-wallet screenshot or crypto wallet confirmation | Name on document matches your account name |
How Verification Works
Your files sit in encrypted storage with access restricted to compliance staff who need them for a review. We never share verification documents with game providers or marketing partners, and we do not use them for any purpose other than meeting our licence obligations.
- Log in and open the verification section of your account.
- Upload your identity document, proof of address and payment method proof as separate files.
- Receive an automatic confirmation that your submission has been received.
- Wait up to 72 hours while our compliance team reviews each document.
- Respond to any request for clarification or an additional document, which restarts review for that file only.
- Receive written confirmation once verification is complete, or a detailed explanation if a document has been rejected.
When We Ask for Source of Funds
Source of funds evidence shows where the money you play with actually comes from. We request it in specific situations: when a deposit or a run of deposits is materially larger than your usual activity, when withdrawal amounts exceed our enhanced due diligence threshold, or when your play pattern does not match the profile you have built with us. It is a legal requirement under our licence, and it applies to a small share of accounts only.
Acceptable evidence includes recent payslips, bank statements covering the period in question, documents from a property or asset sale, inheritance paperwork, or company accounts if you play with business income. Salary and pension income is the most common case and usually one document settles it. We assess what you send in confidence, and we tell you the outcome in writing.
Deposits, Withdrawals and Monitoring
What we watch
We charge no fees on deposits or withdrawals at our end. Your bank, card network or crypto network may apply its own charges, and those sit outside our control. If you reach a daily or monthly cap, the balance of your withdrawal queues automatically for the next available window rather than being refused.
| Item | Limit or timeframe |
|---|---|
| Minimum deposit | 20 AUD |
| Minimum withdrawal | 30 AUD |
| Daily withdrawal cap | 10000 AUD |
| Monthly withdrawal cap | 50000 AUD |
| E-wallet and crypto payouts | 0 to 24 hours |
| Bank transfer payouts | 3 to 5 business days |
If Verification Fails
Consequences we apply
Without verified documents we cannot release a withdrawal. That is the first and most common consequence, and it lifts the moment you supply what we asked for. If a deadline passes without a response, usually 30 days from our request, we suspend the account: deposits close and play stops, but your balance stays put. Where we find documents that are forged, belong to another person, or show an account held by someone else, we close the account permanently and report the attempt under our licence obligations.
You always have the right to respond. Rejected documents come with a stated reason, and you can resubmit a corrected file or a different document type at any time before closure. If you believe we have made an error, write to our compliance team at [email protected] with your account number and we will review the decision afresh.
How Long We Keep Your Documents
We retain verification records for five years after your account closes. The clock starts on the date of closure, not on the date you uploaded each file. This retention period is a requirement of our Curaçao eGaming licence, and it exists so that our regulator and financial intelligence authorities can audit past decisions on request.
During the retention window your files remain in encrypted storage under the same restricted access as active cases. When the period ends, we delete the documents securely, keeping only the minimum record needed to show that the account existed and that verification took place. Deleting your account does not delete the obligation, which is why we cannot wipe verification records on demand.
Frequently asked questions
How long does verification take at Zuzubet Casino?
Our compliance team reviews submissions within 72 hours. Straightforward cases with clear documents often clear sooner, and you receive written confirmation the moment verification is complete.
Can I withdraw before my documents are verified?
No. Full identity verification is required before your first withdrawal. This is a condition of our Curaçao eGaming licence and applies to every player without exception.
Why are you asking where my money comes from?
We request source of funds evidence only when deposits or withdrawals reach levels that trigger enhanced due diligence under our licence. One document, such as a payslip or bank statement, usually answers the question.
Do I have to withdraw through the same method I deposited with?
Yes, up to the amount you deposited with that method. Any surplus above your total deposits is paid to another method registered in your name, or by bank transfer where no alternative is available.
What happens to my documents after my account closes?
We keep verification records for five years after closure, as our licence requires, stored encrypted with restricted access. After that period we delete them securely.